Bus company Arriva has decided not to reinstate eight services through the town centre, despite pleas from struggling traders.
The company and WY Metro met councillors and trade representatives last month to discuss the impact of the changes.
No agreement could be reached at the meeting, and Arriva has now said the affected services will continue to go straight to and from the bus station via the ring road.
Arriva regional managing director Nigel Featham said: “We understand that this solution may not be ideal for all our passengers. However, we are already seeing more and more journeys arriving and leaving on time which is very positive.”
He said Arriva would continue to monitor the situation.
But Dewsbury Chamber of Trade is calling on unhappy businesses, shoppers and bus passenger to complain in writing to Arriva.
President Trish Makepeace said businesses on the old route were losing trade they desperately need.
“For them to say they are not going to change their mind is disgusting,” she said. “Everyone complaining in writing is the only way we’re going to make them listen.”
Write to Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR.